FAQ

How to use Mpesa Till Numbergreenbox2015-12-11T15:08:28+00:00

Here is the process:

On the M-PESA Menu Go to “Lipa na M-PESA” and Select ‘Buy Goods and services’
Enter the ‘Till Number’ ie 267 388
Enter the amount you wish to pay
Enter your M-PESA PIN.
Confirm that all details are correct and press OK
You will receive a confirmation SMS from M-PESA immediately.

Why must I make payment immediately at checkout?greenbox2015-09-09T15:27:35+00:00

Our orders are on ‘first-come-first-served’ basis. To ensure that you get your desired services, it is recommended that you make your payment within 60 minutes of checking out.

Can I pay using Paypal without a Paypal account?greenbox2015-09-09T15:25:41+00:00

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.

By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online.
No account needed.

For more details, click here to see how Paypal works for you.

What are the payment methods available?greenbox2015-09-09T16:20:36+00:00

How do I make payments using Paypal? How does it work?greenbox2015-09-13T09:13:51+00:00

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to greenbox.co.ke system for your order.

It’s fast, easy & secure.

How long will it take for my order to arrive after I make payment?greenbox2015-09-09T15:11:03+00:00

We normally deliver our orders with in 3 to 4 days
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

How do I cancel my orders before I make a payment?greenbox2015-09-09T15:07:07+00:00

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

How can I track my orders & payment?greenbox2015-09-09T15:04:46+00:00

After logging into your account, the status of your checkout history can be found under Order History

How do I activate my account?greenbox2015-09-09T15:02:03+00:00

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at info@greenbox.co.ke

Is it possible to buy Followers from everywhere?greenbox2015-09-09T14:48:38+00:00

Yes using our online payment system you can place order from all over the world.